The
Homeowners’ Policy and Claims Bill of Rights Working Group is a panel
developing consumer-protection recommendations that they will offer to the
Legislature in next year’s session.
Recently
the state levied a $1.26MM fine against the state’s 2nd largest
insurer, Universal Property & Casualty Insurance Company for wrongly
denying claims and canceling policies without adequate notice. Universal has 550,000 policyholders.
Universal
was cited for using credit histories of clients to deny claims, long after the
underwriting process should have been completed. A bill was amended to limit use of credit
records to deny coverage to 90 days after policy is written, but the bill
failed to pass.
Some
Florida consumers had had damages claims denied and coverage canceled because
of an old credit report, despite having long-held insurance policies with same
company. Some others face lengthy legal
proceedings in which they must participate or risk losing their policies.
Florida Insurance Consumer Advocate Robin Smith
Westcott cautioned consumers in the middle of a claim or dispute to refrain
from immediately signing contracts with contractors, adjusters and other groups
offering aid. He said, “first, contact
your insurance company to get the process started”.